WE ARE
EMPOWER AGENCY
Your success is our reward
What we do
We help small to medium sized business owners and entrepeneurs reach their definition of success.
Our unique mix of coaching along with practical financial and managerial support means we work holistically with you on your precious business.
We partner with the person who knows your business inside out.
YOU.
Whatever your definition of success is, let us help get you there.
Always chasing your tail?
You need a hand (some clients tell us they wish they had a business partner) but you don’t want to commit to an extra full-time employee.
We’ve got your back.
Glaze over at financial "stuff"?
Many business owners are great at selling their own product or service, but bookkeeping, data analysis, and budgeting send them to sleep.
We’ll handle it.
Revenue up but profits down?
You’ve been working so hard at marketing, and selling like there’s no tomorrow, but the bottom line doesn’t look right. What’s going on?
We can help.
Things running a bit "rough?"
You need to update, implement new systems, create better workflow and get more organised, but you don’t know where to start!
We’ll support you through the changes.
Do you wear all the hats?
Managing the team is wearing you down. You struggle to keep key staff because you are so busy looking after everything else. Help!
We’ll help you work it out.
Suffering customer churn?
Complaints are on the rise, customers are going elsewhere and the market is changing rapidly. How to keep up?
We’ll work out a solution with you.
Frequently Answered Questions
We are upfront and transparent with our clients.
We pride ourselves on total confidentiality, and our clients trust us.
That’s how we do our best work for you. You’re the boss!
We also want you to know all about us, and here are some of the burning questions you may have.
Feel free to contact us with anything else you need to know.
What do you actually do?
We help solve your business’s challenges so you can reach your definition of success. We collaborate and create with you as outsourced managers and business coaches.
We work holistically and strategically.
Of course, everyone wants to grow profits, right?
How much do you cost?
We have a few packages and pricing structures. Perhaps start with coaching from $373 pw or coaching + practical support from $747 pw. Or book in for a FREE EMPOWER Session where we can discuss the possibilities.
There are NO lock in contracts and we only charge month to month.
Why use an agency?
By outsourcing the “gaps” in your business structure, such as HR, financial or operational management, you don’t need to commit to employing another team member. If you can even find them right now.
No recruiting, onboarding, training or risk. No stress.
How do you measure your performance?
Weekly and monthly we summarise what we have worked on and achieved with you.
We can more carefully analyse your data by completing your bookkeeping as part of our service, along with your accountant. We work collaboratively with your existing team.
Most of our clients wonder how they did without us.
What kind of services do you offer?
Business management including financial analysis, budgeting, human resources, marketing, customer relationships, CRM data migration, coaching and mentoring. We get involved with insurance claims, business case studies, public relations, menu design, sales training techniques ….
and much more!
What industries do you work with?
We specialise in hospitality and tourism, creatives and the arts, IT and communications, manufacturing, fitness, retail, building and manufacturing to name a few. At any one time, we work with a select group of clients to ensure no conflicts of interest.
Every business is unique.
Why Choose Us
You want support setting a new course
Even small changes over time really add up. They can lead to significant differences elsewhere or at a later stage. We will help you determine what you can control right now and what will have the most impact. We then support you in making incremental changes towards your goals. The results can be surprising and even spectacular!
You want to be accountable to someone other than just yourself
Acknowledging that you are responsible for yourself is valuable. Having a third party who measures your progress and cheers you on is invaluable. It keeps you focused. We will push you to make your desired changes and hold you up to your side of the bargain. The clients we attract are high achievers who want to go hard or go home!
You realise you need to close knowledge gaps
Lack of skilled talent and training impacts a business’s bottom line and needs prompt attention. Signs you need to fill these knowledge gaps include high staff turnover rates, excessive use of personal leave, low office morale and customer complaints. We will help you find the talent, train existing staff or get in and help you manage the department ourselves. Knowledge is power.
You would like help to process big decisions
Every business owner comes across problems that can be challenging at best and seemingly insurmountable at worst. With our years of solving a diverse range of business problems, our insight and experience will support you in making those big decisions with more confidence. One of our mottos is “Every situation can be managed and improved on”. And two, three or four heads are better than one.
PLEASE MEET OUR TEAM
Nicole Donovan
Hospitality and Human Resources Specialist
“Every situation can be managed and improved on.”
Nicole co-owned a high-turnover hospitality venue for 22 years as CEO, Marketing Manager, HR Manager and Operations Manager. Also as an Events Producer she sold and coordinated thousands of weddings and events. Also operating as a cafe and restaurant with a management team of ten, she oversaw a team of 36 staff.
Currently studying for her MBA, she finds life after running her own business is exciting and rewarding. Nicole is a big fan of Edward de Bono and his “Six Hats” creative thinking methods and gets excited by solving tricky problems. She also loves noticing how many answers flow in after looking at a sticky problem from all perspectives.
Initially drawn to yoga to de-stress, she is a Senior Yoga Teacher with Yoga Alliance International and occasionally teaches Step aerobics for fun. Nicole works out at functional fitness studio F45 most mornings to keep focused and fit and can’t imagine life without exercise and meditation (and coffee).
When not working, she likes hanging out with her three grown-up children and dining out to keep up with the latest. She is a Lifeline crisis support worker.
Damien Attwood
Founder & Lead Business Consultant
“I’m there when the rubber meets the road”.
Damien is a top-level financial and operational business analyst. He understands, logically and intuitively how a business’s systems and processes must work together to grow profits. Specialising in change management and data migration, he is expert at pinpointing where your company needs to shift for success.
Having completed tertiary education in applied finance and having almost a decade of experience in insurance and banking before founding EMPOWER agency, his experience is diverse.
In his student days he worked for Sumo Salad and Woolworths, getting insights into franchise operations and retail.
Damien serves on the Aurora Group Board as Treasurer, an LGBTIQ+ non for profit organisation, based in Sydney, and was campaign manager for a candidate in the federal election.
In his spare time, he drives his sexy black Tesla, loves AFL and keeps active by boxing at 5.30am. He and his partner love hanging out in their mid-century modern coastal bungalow with their dogs Elliot and Mindy.
Lisa Markovski
Financial Administration & Executive Assistant
“Go hard or go home.”
Lisa is a powerhouse of energy and leads bookkeeping and financial administration. She brings a wealth of knowledge and experience, helping run her husband’s two small businesses and her recent entrepreneurship, selling a product of her own invention to the U.S, a brush to apply sunblock to small children.
She loves helping EMPOWER clients sort out the issues and goes hard to get the best results for them.
An interesting fact about Lisa is that she met her husband in Las Vegas but lived only an hour from him near Newcastle, NSW. Oh and Lisa “loves a festival”…a lot! With three children under 8 and a daughter in her 20s hopefully that means a babysitter so she can get to one soon!
When not working, Lisa loves going to the beach and taking long and finds nothing more relaxing than the ocean, sand and being in nature.
Lisa’s motto “Go hard or go home” comes from her husband’s advice on running small businesses, meaning to just go for it, try your hardest and work it out on the way.
Damien Attwood
Founder & Lead Business Consultant
“I’m there when the rubber meets the road”.
Damien is a top-level financial and operational business analyst. He understands, logically and intuitively how a business’s systems and processes must work together to grow profits. Specialising in change management and data migration, he is expert at pinpointing where your company needs to shift for success.
Having completed tertiary education in applied finance and having almost a decade of experience in insurance and banking before founding EMPOWER agency, his experience is diverse.
In his student days he worked for Sumo Salad and Woolworths, getting insights into franchise operations and retail.
Damien serves on the Aurora Group Board as Treasurer, an LGBTIQ+ non for profit organisation, based in Sydney, and was campaign manager for a candidate in the federal election.
In his spare time, he drives his sexy black Tesla, loves AFL and keeps active by boxing at 5.30am. He and his partner love hanging out in their mid-century modern coastal bungalow with their dogs Elliot and Mindy.
Nicole Donovan
Business Consultant & Communications
“Every situation can be managed and improved on.”
Nicole co-owned a high-turnover hospitality venue for 22 years as CEO, Marketing Manager, HR Manager and Operations Manager. Also as an Events Manager she sold and coordinated thousands of weddings and events. Also operating as a cafe and restaurant with a management team of ten, she oversaw a team of 36 staff.
Currently studying for her MBA, she finds life after running her own business is exciting and rewarding. Nicole is a big fan of Edward de Bono and his “Six Hats” creative thinking methods and gets excited by solving tricky problems. She also loves noticing how many answers flow in after looking at a sticky problem from all perspectives.
Initially drawn to yoga to de-stress, she is a Senior Yoga Teacher with Yoga Alliance International and occasionally teaches Step aerobics for fun. Nicole works out at functional fitness studio F45 most mornings to keep focused and fit and can’t imagine life without exercise and meditation (and coffee).
When not working, she likes hanging out with her three grown-up children and dining out to keep up with the latest. She is a Lifeline crisis support worker.
Lisa Markovski
Financial Administration & Executive Assistant
“Go hard or go home.”
Lisa is a powerhouse of energy and leads bookkeeping and financial administration. She brings a wealth of knowledge and experience, helping run her husband’s two small businesses and her recent entrepreneurship, selling a product of her own invention to the U.S, a brush to apply sunblock to small children.
She loves helping EMPOWER clients sort out the issues and goes hard to get the best results for them.
An interesting fact about Lisa is that she met her husband in Las Vegas but lived only an hour from him near Newcastle, NSW. Oh and Lisa “loves a festival”…a lot! With three children under 8 and a daughter in her 20s hopefully that means a babysitter so she can get to one soon!
When not working, Lisa loves going to the beach and taking long and finds nothing more relaxing than the ocean, sand and being in nature.
Lisa’s motto “Go hard or go home” comes from her husband’s advice on running small businesses, meaning to just go for it, try your hardest and work it out on the way.
Mandy atkinson
Business Advisor & Communications
A bona fide word nerd, Mandy holds a double law degree and is passionate about putting the personality behind your business. In an era of Chat GPT and AI, a personal touch goes a long way, and handwritten words for your business can make all the difference.
LI TEOH
Bookkeeping & Executive Assistant
Please meet Li. Armed with a Bachelor’s Degree in Advertising from RMIT University, Melbourne, class of 2007. Hailing from Malaysia, Li took a bold step at 17, planting roots in Australia and calling it home.
A change of scenery led to a fresh start in Wollongong, leaving Sydney’s hustle behind and broadening horizons in new and exciting ways.
Li’s been a behind-the-scenes hero for businesses, juggling admin tasks, mastering bookkeeping, and weaving magic into newsletters and social media.
When not in business mode, Li’s all about that beach life – from ocean dips to sandy strolls and soaking up those endless summer vibes.
GEMMA BLACK
Website Builds & SEO Optimisation
MELBOURNE
Gemma started Gem Black Web Design to create a web design company that offered affordable and quality designs for small businesses. Through 10+ years of experience in the industry, she understand the importance of creating websites that are easy-to-navigate and attractive to customers. Her services include; Web Development, SEO, and Design.
Gemma lives and works in the Sandringham, Melbourne, Victoria and she works with clients all over Australia.
She stays current with the latest design and technology trends and does regular short courses, keeping her SEO always current.
Gemma is mum to two gorgeous little humans and loves creating ceramics.
Let us know how we can help.
We will give you a call and line up a chat.
In the meantime, email us with any questions.
EMPOWER Agency would like to acknowledge and pay our respects to the First People of Australia, and the Gumbaynggirr people who are the traditional custodians and guardians of the land we call home. We pay our respects to ancestors and Elders past and present.